Shipping Policy
When will I get my order?
Please note that this product is Made To Order. By making your product on demand, we reduce the risk of overproduction and reduce waste.
Usually, it takes 1-5 business days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● Europe: 6–14 business days
● USA: 3–8 business days
● International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
- EU Orders will ship from one of our fulfillment centers in the EU
- US Orders will ship from one of our fulfillment centers in North America
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Unclaimed packages
If you don't claim your package at a service point and the package is returned to us you will be charged of the freight cost.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at ooyy.music@gmail.com.