Refund Policy

All products sold at OOYY Music are made to order. When an order is placed, a custom request is automatically sent to our partner for immediate printing and fulfillment. Please review the items you have chosen before placing your order, as we cannot cancel, or exchange your order once the transaction has been made. As goods are made to order by our partner we have no processes in which to receive, store and in turn re-sell goods. We hope you understand, thanks.

Returning Products

Returning a product is to be done on your expense, unless the product/service is faulty or damaged upon delivery. Returned products/services are to be sent as letters or postal packages. When you have applied the return policy you shall: -in the case of a product: return the product personally or by mail to us.

What’s your return policy?

OH Productions return period is 30 days.

OH Production shall, if under the jurisdiction of our return policy, refund you what you have paid for the product and/or service as soon as possible, but latest within 30 days of the product being returned or you informing us of wanting to return a service. You are obliged to pay for the return delivery of the product. 

In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the purchased the full, or a significant part of the product. If you have purchased a customized product -or a product with a significant personal customization, the return period is counted from the day OH Production have informed you about the product.

You do not qualify for our return policy if:

• The service you have bought was commenced with your consent during the return period.
• Due to the physical nature of the service, it is not returnable.
• The seal of authentication of the product has been broken/opened.

When returning a product/service:

You are obliged to keep the product/service in the same condition as when delivered.

You must not have used the product/service, however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.

Customers that receive the wrong items or damaged items. If any of these apply, please contact us at ooyy.music@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.

Item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at ooyy.music@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Unclaimed packages

If you don't claim your package at a service point and the package is returned to us you will be charged of the freight cost.  

If you think your products have gone missing during transport, please send an email to ooyy.music@gmail.com so we can track them down! 

OH Productions are not liable for lost orders due to incorrect information provided.